HOSPITAL OMBUDSMAN
GENERAL INFORMATION
COMPLAINTS WHICH CAN BE INVESTIGATED BY THE HOSPITAL OMBUDSMAN
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Breach of Confidentiality
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Discrimination
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Disrespecting Individual's Dignity
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Delay
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Neglect of Duty
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Negligence or Carelessness
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Incompetence
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Turpitude
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Actions Taken without Proper Authority and Unlawful Delegation
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Lack of Courtesy
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Deprivation of an Opportunity to Object or to Appeal Against a Decision
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Failure to Ensure Availability of Essential Resources (Drugs, Equipment, and Staff)
CASES THAT CANNOT BE INVESTIGATED BY HOSPITAL OMBUDSMAN
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A matter that is or has been the subject of legal proceedings before a court or a tribunal.
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A matter relating to the recruitment, appointment, or contract of a service provider; for instance, when a hospital employee has been hired without being interviewed.
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Contractual or commercial transactions; for instance a contract between the health facility and food suppliers.
- Medical actions that, in the opinion of the Hospital Ombudsman, were solely related to a diagnosis or treatment of an illness. The actions taken must be in consequence of the exercise of clinical judgement. For instance, when a biopsy reveals an ailment that requires further treatment in another facility.