HOSPITAL OMBUDSMAN
GENERAL INFORMATION
REMEDIES THE HOSPITAL OMBUDSMAN CAN OFFER
The appropriate remedies facilitated by the Hospital Ombudsman may include:
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Making an apology, explanation, and acknowledgement of responsibility;
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Taking action that specifically corrects the wrong that was brought to attention;
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Recommending the revision of procedures and processes to prevent the same thing happening again;
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Recommending training for staff on quality health care and proper practice;
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Conducting community awareness on the Service Charter.