HOSPITAL OMBUDSMAN
GENERAL INFORMATION
WHO IS A HOSPITAL OMBUDSMAN?
A Hospital Ombudsman (HO) is an individual who is empowered to investigate, mediate and provide remedies to complaints lodged by service users, their representatives and other stakeholders in relation to a hospital's service.
He/She is an employee of the Ministry of Health and is assigned appropriate duties and responsibilities for this position.
The Hospital Ombudsman performs these duties and responsibilities between 10:00 to 12:00 noon and 2:00 to 4:00 pm, from Monday to Friday.
Every health facility is expected to provide a Hospital Ombudsman contact phone number for patients. The Hospital Ombudsman is reachable at any time.